Please email firstname.lastname@example.org to obtain more information on how to return the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 28 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have any queries regarding your refund, please contact us at email@example.com
Sale and discounted items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. Exchanges are not permitted at this time.
Delivery times typically:
UK orders: 2 - 5 business days
EU orders: up to 7 business days
Rest of the world: up to 7 business days
We would typically use Royal Mail for our delivery. However, in some cases we may use other delivery companies.
Delivery - Next day service
Our next day service will vary, as we have distribution centres around the UK.
Mesoestetic - Monday - Thursday before 1PM (No weekend delivery, although we are working hard to make this happen in the near future)
Dermaquest - Monday to Saturday before 1PM
CosMedix - Monday to Friday before 1PM
AQ - Monday to Saturday before 1PM
ALPHASCIENCE- Monday - Friday before 3PM
We use rigid recycled packaging and ensure our products are cushioned with shredded paper. In some cases, products can still be damaged by the delivery company.
In order for us to investigate this with the delivery company and quickly refund you, send the damaged products back to us. Please note: We do not supply prepaid labels at this current time, but we can reimburse postage costs occurred.