Delivery Information

At EF Skin, we aim to make receiving your skincare as simple and reliable as possible. We currently deliver throughout the UK using a tracked delivery service.

Order Processing

Orders are typically processed within 1–2 working days, Monday to Friday. During particularly busy periods, Bank Holidays and public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive an email with your tracking information.

UK Delivery

Royal Mail Tracked 48

£4.95 for orders under £95
FREE on orders over £95

Our standard delivery service is Royal Mail Tracked 48. Please allow approximately 2–5 working days from placing your order for processing and delivery.

This service is available throughout the UK, including Northern Ireland and Scotland.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email, allowing you to follow your parcel from dispatch through to delivery.

Delivery Terms

All delivery estimates are based on working days unless otherwise stated. Working days exclude Saturdays, Sundays, Bank Holidays and public holidays.

Our delivery service may require a signature or photographic proof of delivery. We are unable to deliver to PO Box addresses.

If you are unavailable to receive your parcel, the courier may offer alternative delivery options, such as delivery to a neighbour, safe place, collection point or alternative address. If you choose an alternative delivery option directly with the courier, responsibility for the parcel passes to you once it has been delivered in accordance with your instructions. The courier may provide photographic evidence or other confirmation as proof of delivery.

While we aim to dispatch and deliver orders within the estimated timeframes, occasional delays may occur due to circumstances outside our control, including adverse weather, courier disruption and increased seasonal demand.

If an order is returned to EF Skin because delivery could not be completed, the parcel was refused or it was not collected from the courier or collection point, an additional delivery charge may apply if you would like the order to be resent.

Missing or Not Received Parcels

If your tracking information shows that your parcel has been delivered but you have not received it, please check around your property and with other members of your household, neighbours or any nominated safe place before contacting us.

If you are still unable to locate your parcel, please contact our Customer Care team at shop@efskin.com as soon as possible with your order number.

We will review the tracking information and, where appropriate, raise an investigation with the relevant delivery or courier company. We may require additional information or documentation from you to support the investigation, including confirmation that the parcel has not been received.

Please note that courier investigations can take time to complete. We will keep you updated where possible and advise you of the next steps.

International Delivery

We currently deliver within the UK only and do not offer international shipping.

Order Changes & Cancellations

If you need to cancel or make a change to your order, please contact our Customer Care team at shop@efskin.com as soon as possible.

We will always try to accommodate your request. However, orders are processed quickly and once an order has entered the fulfilment or dispatch process, we cannot guarantee that it can be amended or cancelled.

If your order has already been dispatched, you may need to return it to us in accordance with our Returns Policy below.

Returns & Refunds

We hope you are happy with your EF Skin order. If you change your mind about a purchase, please contact our Customer Care team at shop@efskin.com within 14 days of receiving your order.

Returns Policy

To be eligible for a change-of-mind return, products must:

• Be unused and unopened

• Be in their original packaging

• Be in their original condition and suitable for resale

Once you have contacted us, our Customer Care team will provide instructions on how to return your item.

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

Once you have notified us of your return, the item should be sent back promptly and no later than 14 days after notifying us.

Certain sealed products may not be eligible for return once opened or unsealed for health and hygiene reasons.

This does not affect your statutory rights where a product is faulty, damaged or not as described.

Refunds

Once your return has been received and inspected, we will notify you that it has been received and confirm whether your refund has been approved.

Where you exercise a statutory right to cancel an eligible online order, your refund will be processed within the applicable legal timeframe. This is generally within 14 days of us receiving the returned goods or receiving evidence that they have been sent back to us, whichever is earlier.

Approved refunds will be made to the original payment method used to place your order.

Once processed by EF Skin, please allow approximately 5–7 working days for the funds to appear in your account. This may vary depending on your bank or payment provider.

Where you validly cancel an entire eligible online order, the original standard delivery charge will also be refunded where required by law. If you selected a delivery service that was more expensive than our standard delivery option, any additional delivery cost is not refundable beyond the amount of our standard delivery charge.

Customers are responsible for return postage costs for change-of-mind returns unless otherwise required by law.

Sale & Outlet Items

Sale and Outlet items are final sale and are not eligible for return or refund under our standard returns policy.

Our Outlet may include overstock and short-dated products offered at a significantly reduced price. Where a product is short-dated, the expiry date will be clearly displayed on the product page. Please check this information carefully before purchasing.

This does not affect any statutory rights that apply to your purchase, including your rights if an item is faulty, damaged or not as described.

Exchanges

We do not currently offer exchanges on products purchased through EF Skin, either online or in store.

If you would like a different product, please return your eligible item in accordance with our Returns Policy and place a new order through our website.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, you receive an incorrect item or you believe a product is faulty, please contact shop@efskin.com as soon as possible.

Please include your order number and, where possible, photographs or a short video clearly showing the issue. This helps our Customer Care team assess the problem and, where necessary, raise it with the manufacturer or delivery provider.

Please retain the product and its original packaging while we investigate. We may ask for the item to be returned before a refund or replacement can be completed.

Where a return is required for an item confirmed as faulty, damaged or incorrectly supplied, our Customer Care team will provide the appropriate return instructions.

Skin Sensitivities & Reactions

Everyone's skin is different, and individual sensitivities to skincare ingredients can occur. Products should always be used in accordance with the manufacturer's instructions. Where appropriate, we recommend patch testing a new product before introducing it fully into your skincare routine.

If you experience irritation, sensitivity or an allergic reaction, discontinue use and seek appropriate professional advice if necessary.

For personalised skincare advice, you can also book a consultation with the expert team at EF Medispa in London.

If you have concerns about a reaction following use of a product purchased from EF Skin, please contact shop@efskin.com and our Customer Care team will advise you on the next steps.

Our change-of-mind returns policy does not apply to products that have been opened or used where the applicable health and hygiene exception applies. This does not affect your statutory rights if a product is faulty or not as described.

Need Help?

If you have any questions about delivery, an existing order, returns or refunds, please contact our Customer Care team at shop@efskin.com.