Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Can I Amend or Cancel My Order? 

If you need to make changes to your order, have entered incorrect information, or wish to cancel your order, please contact our Customer Care team as soon as possible by email at shop@efskin.com 

What should I do if my order arrives damaged? 

What is your returns policy? 

We hope you love your purchase. If you wish to return an item, please contact our customer care team within the specified return period of 14 days after receiving your item. Returned products must be unused, unopened, and in their original packaging unless faulty. 

Are all products sold by EF Skin authentic?

Yes. We only stock genuine products sourced directly from approved manufacturers, authorised distributors, and trusted brand partners.

How do I know which products are right for my skin?

Our collection has been carefully selected to address a variety of skin concerns. If you require personalised recommendations, our team is happy to help.

Are your products suitable for sensitive skin?

Prefer a Personal Consultation?

If you would like personalised skincare advice, we offer complimentary consultations at EF Medispa Aesthetic Clinics in London. Our experienced aesthetic practitioners will assess your individual concerns and create a tailored treatment plan, combining professional skincare recommendations with the most suitable in-clinic treatment options to help you achieve your skin goals. 

To book your complimentary consultation, please click the link below. 

https://www.efmedispa.com/book-consultation

Can I use your skincare products alongside professional aesthetic treatments?

Many of our products are suitable for use before and after professional skin treatments. However, we recommend following the advice of your practitioner regarding pre- and post-treatment skincare.

How can I contact EF Skin?

If you have any questions about your order or our products, please contact our customer care team via email, telephone, or the contact form on our website.  We aim to respond to all enquiries as quickly as possible. 

Our email address is shop@efskin.com. 

Is my payment information secure?

Yes. All payments are processed through secure payment providers, and your personal information is protected using industry-standard security measures. 

Skin Sensitivities & Allergic Reactions

At EF Skin, we carefully select professional-grade skincare products from trusted brands and manufacturers. However, every individual's skin is unique, and reactions to skincare products and ingredients can vary. 

We strongly recommend performing a patch test before introducing any new product into your skincare routine, particularly if you have sensitive, reactive, or allergy-prone skin. Products should always be used in accordance with the manufacturer's instructions and directions for use. 

If you are unsure whether a product is suitable for your skin, we recommend seeking professional advice before purchase. Clients are welcome to book a consultation at EF Medispa, where our experienced skin specialists can assess your skin concerns and provide personalised skincare recommendations. 

Should you experience irritation, sensitivity, or an allergic reaction, discontinue use immediately and seek appropriate medical advice if required. 

Please note that EF Skin cannot accept responsibility for individual skin reactions, sensitivities, or allergies resulting from the use of products purchased through our website. 

For hygiene, safety, and quality assurance reasons, skincare products that have been opened, used, tested, or tampered with are not eligible for return or refund unless deemed faulty.